Our products are designed to last, which is why we guarantee everything we make. If your O My Bag needs fixing, we're here to support you.
We'll repair any hardware or production problems for life. Damage due to wear and tear from all the love and use will be repaired at a reasonable price. Scratches, stains, and other leather issues are not covered by our repair service. For guidance on handling these, please refer to our Care Guide.
We offer a variety of repair services to revive your bag. Depending on the issue, we'll advise you on the best repair options: DIY repair, local repair, drop-off repair, or mail-in repair.
Get started by filling in the repair form below, our team will get back to you within a few days.
Repairs
We love your O My Bag as much as you do, which is why we strive to make your bag last a lifetime. We’ll do everything we can to help you take care of your bag and repair any damage that can happen along the way.
FAQ's for Repairs
Can all issues be repaired?
We can repair many, but not all issues. Sometimes an item is just too well-loved and worn-out to be repaired. If your item is beyond repair, our Repair team will always provide other options.
Scratches, stains and other leather issues don’t fall under our repair service. For this, you can view our Care Guide for tips and advice.
If your new O My Bag arrived with stains, scratches or other issues, you can email customerservice@omybag.nl for help.
Can you still repair my O My Bag if I didn’t buy it from you?
Yes - no matter where you bought your O My Bag, we will always be here for you and your item. Our guarantee and repair service is available for all O My Bag items.
How does it work?
We have three options for repairing your O My Bag: a DIY-repair, a Local repair or a Mail-in repair.
You can read more about these three options down below on this page. For all options, you start off by filling in our repair form. Our repair team will help you find the most suitable repair option for your item.
How much does it cost and how long does it take?
Our repair service is free of charge, no matter what option you choose. Once you have filled in the repair form, our repair team will get back to your repair request within a few days days. For a mail-in repair, we may ask you to cover the shipping costs of getting your item to us. Our mail-in repair service can take 2 to 4 weeks in total.
What items can be repaired locally?
The leather craftsman, shoemaker or other local repair shop that you may have near you, is often just as skilled as our repair specialist. Sustainability is very important to us, therefore we always encourage you to let smaller issues be repaired locally. Not only is the local repair option the quickest option to get your bag to shine again, this way we also avoid unnecessary travel for the bag.
Examples of issues that can be repaired locally are broken doghooks (these are the clips on your O My Bag straps), stitching issues or broken hardware (such as a magnet, buckle, D-ring, zipper puller or knob button).
All local repair costs are covered by us and any needed hardware is provided by us.
Will repairs be visible?
We strive to always repair your item using original materials and hardware. When this is not possible, we'll proceed with the repair with the closest match possible. We will always keep the original design and functionality of your item in mind.
A step-by-step guide to help you make small changes and repairs at home.
Take your bag to your local repair shop. Log your repair with us via the repair form and we'll reimburse the costs.
For major repairs you can return your bag to our HQ and we'll repair the item for you.
Looking to add an extra hole to your strap or replace a knob button on your beloved wallet? We encourage you to first check out our DIY Quick Fix Guide below to see if self-repair may be an option. We can supply you with the materials if needed.
The more local, the better!
Repairing your bag locally is the fastest and most sustainable way to get your O My Bag ready to shine again. This can be done at any skilled repair shop near you.
Get in touch with our team through our repair form, and we will suggest if a local repair is the best solution for your product. In some cases we will send you the materials needed for the repair, such as hooks or magnets.
This is all at our own expense! You can always send us the repair receipt and we will reimburse you the repair cost!
If all else fails, you can ship your item to us or drop it off at O My Bag Flagship store (Ceintuurbaan 117-H 1072EZ Amsterdam) to let it be fixed by our own repair expert. After this, it will take 2 to 4 weeks before you are reunited with your repaired item.
Fill in our repair form to get this process started, our repair team will evaluate your request and get back to you within a few days.