WHAT IS YOUR RETURN POLICY?
Is it not what you were looking for? No biggie, people change their minds. We understand. All purchases may be returned within 45 days.
Please ensure that the item is in new condition (unworn and undamaged). All returned items must include original packaging, including all tags. Understandably, we cannot accept returns on items purchased from one of our resellers.
Unfortunately we don’t accept returns on pre-loved or sale items. If there does appear to be an issue with your purchase of these items, please contact us at firstname.lastname@example.org and we will do our best to resolve this for you.
HOW CAN I RETURN MY ORDER?
If you are located in the Netherlands or Belgium, returning is free. If you are located in another country, unfortunately we can’t cover the cost of your return shipment.
For all customers: Please register (and pay for) your return in the return portal and you will receive your shipping label via email.
If you do not wish to use our return portal, you can also return your order using a shipper of choice to the following address:
O My Bag Warehouse
We will make sure to refund the purchase amount back to your account as soon as possible. Once we received the item(s) back in our warehouse, the refunded amount will be on your bank account within 3 to 5 business days. You’ll receive a confirmation email from our customer service team when all is said and done.
Unfortunately we don’t accept returns on pre-loved or archive sale items. If there does appear to be an issue with your purchase, please contact us and we will do our best to resolve this for you.
How much does returning via the return portal cost?
ZONE 1: Free
Belgium, The Netherlands
ZONE 2: €5
ZONE 3: €10
Austria, Czech Republic, Denmark, France, Hungary, Luxembourg, Slovakia, United Kingdom, Poland
ZONE 4: €15
Estonia, Ireland, Italy, Latvia, Lithuania, Portugal, Spain, Sweden
ZONE 5: €20
Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Canada, Channel Islands, Croatia, Cyprus, Faroe Islands, Finland, Gibraltar, Greece, Holy See, Iceland, Isle of Man, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, San Marino, Serbia, Slovenia, Switzerland, Ukraine, United States
Rest of world: €35
CAN I RETURN A PRE-LOVED O MY BAG?
Unfortunately we don’t accept returns on items bought from our pre-loved library. If there does appear to be an issue with your purchase, please contact us at email@example.com and we will do our best to resolve this for you.
If you wish to exchange your pre-loved O My Bag you can enrol in the Pre-Loved Program. This program allows you to either exchange your O My Bag with another similar pre-loved item or receive a 20% discount on a new item. You can find more information about our Pre-Loved Program on our website.
CAN I RETURN A SUMMER SALE ITEM?
Unfortunately we don’t accept returns on items bought from our 2022 Summer Sale. If there does appear to be an issue with your purchase, please contact us at firstname.lastname@example.org and we will do our best to resolve this for you.
CAN I RETURN MY PURCHASE IN STORE?
We accept returns in our flagship store on the Ceintuurbaan in Amsterdam. Just make sure to have your order number or receipt ready so our team can best take care of you.
Purchases can be returned for a gift voucher or a refund. The refund will not be done in store, but will be processed at our headquarters. You will receive the purchase amount back on your bank account within 2 to 5 business days.
HOW CAN I EXCHANGE MY ORDER?
We accept exchanges from in-store and online purchases at our flagship store in Amsterdam.
WHAT IF I DIDN'T PURCHASE MY ITEM DIRECTLY FROM O MY BAG?
If your order was not purchased at our online store or in our flagship- or brand store, we can’t help you with a return. Please contact the store where you purchased your item.
MY NEWLY ARRIVED O MY BAG HAS A SCRATCH OR SPOT ON IT, WHAT SHOULD I DO?
Our premium quality eco-friendly leather is tanned without the use of harmful chemicals and has no synthetic top finish. Because of this, the vegetable tanned leather is not flawless and smooth. Scratching will occur an irregularity in color and texture are part of this leather. These characteristics make it a unique product that ages beautifully over time.
Some customers may prefer something more polished or sealed, and can return or exchange their O My Bag according to their individual preferences. Want to see and feel our products in real-life? Come and visit one of our stores, we’re happy to help you out.
Tip: We love the Collonil Leather Lotion to moisturize your bag and to swipe away scratches and stains. You can buy the product in our webshop or in our physical store. But if you just drop by our store, we’d be happy to give your bag or smaller item a little free treatment as well.
THE COLOR OF THE PRODUCT IS DIFFERENT FROM WHAT IT LOOKS LIKE ON YOUR WEBSITE.
Due to the natural tanning process used for our leather, the colors can vary from time to time per product. The photos we use on our website are intended to match the actual product as closely as possible. However, colors may vary slightly from the picture and we cannot guarantee every picture will accurately depict the actual color of the product.
Note: Due to the natural process, the color of your bag will change over time naturally. Contact email@example.com if you have any further questions and we will do our best to advise you.
I RECEIVED A DAMAGED/ INCORRECT ITEM, WHAT TO DO?
If you have received a damaged, defect or incorrect item, contact firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number. We’re happy to sort it out for you!
I HAVE A DIFFERENT QUESTION!