Shipping & Returns

THE NETHERLANDS, BELGIUM AND GERMANY

Orders placed before 10:00 PM (from Monday until Friday) are shipped the same day with DPD, DHL, PostNL or Budbee. Orders placed after these times will be shipped the next business day.

INTERNATIONAL

We use PostNL, DHL and DPD for shipments within the EU. Orders placed before 10:00 PM (from Monday until Friday) are shipped the same day. Orders placed after these times will be shipped the next business day.

We use UPS and PostNL for shipments outside the EU and ensure delivery as fast as possible. Orders placed with UPS before 3 PM and PostNL before 10 PM (from Monday until Friday) are shipped the same day. Orders placed after these times will be shipped the next business day.

Your package typically arrives within 3-5 business days depending on where you are in the world. Deliveries to countries such as Australia, China, South Africa and Iceland can take up to 10 working days (we promise it is worth the wait though!).

ALL ORDERS 

 If the item you’ve ordered is not available at our warehouse it will be shipped from one of our stores. This means that it may be shipped with a different carrier than the one you selected at the checkout. Monogrammed orders may take up to three business days to ship.  

If you have any further questions, please contact customerservice@omybag.nl.

ZONE 1: €5 and free shipping on orders over €100
Belgium, Germany, The Netherlands

 ZONE 2: €10 and free shipping on orders over €200
Austria, Czech Republic, Denmark, France, Hungary, Luxembourg, Poland, Slovakia, United Kingdom

ZONE 3: €15 and free shipping on orders over €200
Estonia, Ireland, Italy, Latvia, Lithuania, Portugal, Spain, Sweden

ZONE 4: €20 and free shipping on orders over €200
Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Canada, Channel Islands, Croatia, Cyprus, Faroe Islands, Finland, Gibraltar, Greece, Holy See, Iceland, Isle of Man, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, San Marino, Serbia, Slovenia, Switzerland, Ukraine, United States

ZONE 5: €35 and free shipping on orders over €300
All other countries

Once your order is dispatched from our warehouse, you will receive an email from the delivery service with all shipping and tracking details. Got it? Prepare to get excited and start looking for that mailman!

If your delivery address is outside the EU/EFTA, you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are not included in your purchase price and are the responsibility of the customer.

Due to Brexit, duties and taxes will be applied to all orders over £135 on delivery. The duties and taxes will be calculated based on the price of the goods, local taxes, postage, packing and insurance.

These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. The easiest way to know more about the whereabouts of your order is to contact the carrier directly.

Using the tracking number provided at the time of order, your package can be tracked on the delivery service’s website (e.g. PostNL, DPD, DHL, UPS). These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. Remember, for international orders, it might take up to two weeks for the package to arrive.

If you notice while tracking that your package is stuck somewhere, it's best to try contacting the carrier directly. If you need further assistance, please don’t hesitate to contact us at customerservice@omybag.nl. We will track your package together with our warehouse. This investigation can take up to 10 days. Don’t despair, we’re definitely going to find the package’s whereabouts and have it shipped to you as soon as possible.

Please note: in case you authorise a shipping company to leave your parcel in a specific place (or ‘safe place’) you will be responsible for any possible loss or damage of the package.

Is it not what you were looking for? No biggie, people change their minds. We understand. All purchases may be returned within 45 days.

Please ensure that the item is in new condition (unworn and undamaged). All returned items must include original packaging, including all tags. Understandably, we cannot accept returns on items purchased from one of our resellers.

Unfortunately we don’t accept returns on pre-loved or sale items. If there does appear to be an issue with your purchase of these items, please contact us at customerservice@omybag.nl and we will do our best to resolve this for you.

Please register your return in the return portal and you will receive your shipping label via email.

If you are located in the Netherlands, Germany or Belgium, returning is free. If you are located in another country, unfortunately we can’t cover the cost of your return shipment.

We will make sure to refund the purchase amount back to your account as soon as possible. Once we received the item(s) back in our warehouse, the refunded amount will be on your bank account within 3 to 5 business days. You’ll receive a confirmation email from our customer service team when all is said and done.

Unfortunately we don’t accept returns on pre-loved or archive sale items. If there does appear to be an issue with your purchase, please contact us and we will do our best to resolve this for you.

Unfortunately we don’t accept returns on items bought from our pre-loved library. If there does appear to be an issue with your purchase, please contact us at customerservice@omybag.nl and we will do our best to resolve this for you.

If you wish to exchange your pre-loved O My Bag you can enrol in the Pre-Loved Program. This program allows you to either exchange your O My Bag with another similar pre-loved item or receive a 20% discount on a new item. You can find more information about our Pre-Loved Program on our website.

We accept returns in our flagship store on the Ceintuurbaan in Amsterdam. Just make sure to have your order number or receipt ready so our team can best take care of you.

Purchases can be returned for a gift voucher or a refund. The refund will not be done in store, but will be processed at our headquarters. You will receive the purchase amount back on your bank account within 2 to 5 business days.

We accept exchanges from in-store and online purchases at our flagship store in Amsterdam.

If your order was not purchased at our online store or in our flagship- or brand store, we can’t help you with a return. Please contact the store where you purchased your item.

Our premium quality eco-friendly leather is tanned without the use of harmful chemicals and has no synthetic top finish. Because of this, the vegetable tanned leather is not flawless and smooth. Scratching will occur an irregularity in color and texture are part of this leather. These characteristics make it a unique product that ages beautifully over time.

Some customers may prefer something more polished or sealed, and can return or exchange their O My Bag according to their individual preferences. Want to see and feel our products in real-life? Come and visit one of our stores, we’re happy to help you out.

Tip: We love the Collonil Leather Lotion to moisturize your bag and to swipe away scratches and stains. You can buy the product in our webshop or in our physical store. But if you just drop by our store, we’d be happy to give your bag or smaller item a little free treatment as well.

Due to the natural tanning process used for our leather, the colors can vary from time to time per product. The photos we use on our website are intended to match the actual product as closely as possible. However, colors may vary slightly from the picture and we cannot guarantee every picture will accurately depict the actual color of the product.

Note: Due to the natural process, the color of your bag will change over time naturally. Contact customerservice@omybag.nl if you have any further questions and we will do our best to advise you.

If you have received a damaged, defect or incorrect item, contactcustomerservice@omybag.nlwith a photo of the damage, or the wrong item you received, as well as your order number. We’re happy to sort it out for you!

If your question isn’t here, please send us an e-mail! We’ll answer it as soon as possiblecustomerservice@omybag.nl