Where else can I buy O My Bag products?
O My Bag products are available at omybag.nl, at our own Amsterdam store, as well as at our carefully selected resellers and their stores/websites.
You can find a complete list of these stores by going directly to our store locator.
If you think there’s a website selling our brand that looks a bit fishy, it probably is! Be careful if the website is doing large discounts and/or does not seem to match our brand values, since it’s then very likely that they’re fake. If you would like to be sure when purchasing from a website or retailer, feel free to message us for confirmation on wether you are dealing with an official O My Bag reseller.
Our stores are open again and our store representatives are ready to help you find your favorite O My Bag, seven days a week!
Mon - Sat: 10.00 - 18.00
Sun: 12.00 - 18.00
Flagship store & HQ
Brand store | 9 Streets
You can also shop our collection in many selected stores around the globe. You can find those stores here.
What do you mean by 'fairly made' products?
We work together with different manufacturers in Kolkata, India. All our factories operate under fair conditions (and meet the SA 8000 Certification Standards to ensure that). The EMA (Equitable Marketing Association) factory even has a World Fair Trade Certification. Over the years we have built firm relationships with our partners. We talk to our producers on a daily basis which helps us to keep direct insights into, and control over, our supply chain.
Though we don’t use the Fair Trade certification for our products, all of them are made with love and passion under fair conditions with respect for the people and environment in India.
So with every purchase you make, we can contribute to a better world with fairly-paid jobs, safe working environments, equal opportunities and women empowerment.
Do you offer a vegan collection?
Yes. At O My Bag we continue to evaluate and improve our material use, and as technology develops, so do new possibilities. To accommodate our customers that chose not to purchase animal products, we offer a small selection of bags and accessories made from AppleSkin™. This is a vegan leather alternative, partly made from residual apple waste.
One of the most responsible things we can do for our planet is to only make high quality products that can be worn and used for years. We make an effort to design timeless pieces that you can carry and cherish for years. We still believe that animal leather is the most sustainable option, however we are very excited to work alongside the the AppleSkin™ factory who have ambitious sustainability goals.
How is your leather sustainable?
We try to have a minimal environmental impact and therefore our products are made from sustainable leather. This means our leathers are tanned without the use of harmful chemicals, like chromium. Also, water and energy are managed at the tannery. Our leather will age beautifully over time the more you use it. It deepens in color, gets softer, and develops a nice sheen.
Is your packaging sustainable?
Our packaging is made from recycled materials and is certified by Forest Stewardship Council (FSC). The cardboard boxes that transport your new O My Bag safely to any place in the world is made from materials that come from local sources in The Netherlands.
In 2018 we started working with RePack. RePack is a reusable packaging service that aims to save the world from trash. A super simple solution to an ever-growing problem! Here’s how it works: you can choose to have your purchase shipped in a returnable and reusable RePack. After returning your RePack, you will be rewarded with a 10% discount on your next order at O My Bag and all brands that use Repack. The voucher is sent to you by email from RePack.
Care & Repair
How do I take care of my O My Bag?
Also, check out our Product Care & Repair page. There we explain the use of sprays and lotions to make sure that your O My Bag has a long lasting life, and much more. Your O My Bag needs a little bit of love to last you a lifetime. Attached to each purchased product you’ll find the care instructions on your dustbag.
Can I repair my O My Bag myself?
Some repairs are most easily fixed by yourself. You do not need to be a pro for this, our easy-to-follow repair guides will help you through. Check our care & repair page here.
Promos & Stock
How do I receive information about promos?
You can sign up for our O My Bag e-mails on our homepage to stay in-the-know about specials, new collections, great stories and promotions.
I have a discount code, can I use it with my Gift Card?
Yes, you can use both your discount code and gift card together in one order. They can be entered at the checkout. However it is not possible to apply two discount codes to one order.
What do I do if the product I love is sold out?
You can join our waitlist to be the first one to be notified when your dream product is available again. All you need to do click the ‘Join Waitlist’ button on the product page.
Gift Cards & Gift Wrapping
Where can I find my gift credit balance?
When you’re ready to check-out and you’ve used your coupon code, the gift certificate credit will automatically deduct from your order total. Trouble finding your card balance? Email us at email@example.com and we’ll help you out.
Yes, we offer both digital and physical (in-store) gift cards with a minimum purchase amount of €25.
You can find online gift cards here. Both digital and physical gift card purchases are non-refundable.
Do you offer gift wrapping?
Yes, we offer gift wrapping on smaller items only. When you select gift wrapping, it applies to the entire order. All items in your order will be gift-wrapped together for 3 euro's per order. Be aware that we can't remove the price tag from the item that's been gift wrapped, because without a tag you can't return an item to us.
Technical difficulties! What should I do?
Trouble paying with your credit card? We only accept credit card with 3d secure to avoid fraud. If you do not have one, please use another payment method such as Paypal.
If you’re still having problems, contact us by sending an email to firstname.lastname@example.org. Please:
- Explain the issue clearly
- Send screenshots of the problem
I want to unsubscribe from your email newsletter.
If you no longer wish to subscribe to O My Bag newsletters, you can unsubscribe simply by clicking on the unsubscribe link situated in the footer of our newsletters.
Please note, once you unsubscribe, it can take up to 7 days for the change to take effect.
If you change your mind later and want to subscribe to our newsletter again, please contact us via email@example.com.