What is your return/exchange policy?
Unfortunately we don’t accept returns on pre-loved or sample sale items. If there does appear to be an issue with your purchase, please contact us at firstname.lastname@example.org and we will do our best to resolve this for you.
Can I return a pre-loved O My Bag?
If you wish to exchange your pre-loved O My Bag you can enrol in the Second Hand Program. This program allows you to either exchange your O My Bag with another similar pre-loved item or receive a 20% discount on a new item. You can find more information about our Second Hand Program on our website.
How can I return my order?
Going for it? Ship the returns to:
O My Bag – Returns
4751 VK Oud Gastel
We will make sure to transfer the purchasing amount back to your account as soon as possible. Once we received the item(s) back in our warehouse, the refunded amount will be on your bank account within 3 to 5 business days. You’ll receive a confirmation email from our customer service team when all is said and done.
Unfortunately we don’t accept returns on pre-loved or sample sale items. If there does appear to be an issue with your purchase, please contact us and we will do our best to resolve this for you.
Can I return my purchase in store?
Purchases can be returned for a gift voucher or a refund. The refund will not be done in store, but will be processed at our headquarters. You will receive the purchase amount back on your bank account within 2 to 5 business days.
How can I exchange my order?
What if i didn't purchase my item directly from O My Bag?
My newly arrived O My Bag has a scratch or spot on it, what should I do?
Some customers may prefer something more polished or sealed, and can return or exchange their O My Bag according to their individual preferences. Want to see and feel our products in real-life? Come and visit one of our stores, we’re happy to help you out.
Tip: We love the Collonil Leather Lotion to moisturize your bag and to swipe away scratches and stains. You can buy the product in our webshop or in our physical store. But if you just drop by our store, we’d be happy to give your bag or smaller item a little free treatment as well.
The color of the product is different from what it looks like on your website.
Note: Due to the natural process, the color of your bag will change over time naturally. Contact email@example.com if you have any further questions and we will do our best to advise you.
I received a damaged/ incorrect item, what to do?
I see a defect on my O My Bag, what should I do?
If you need a new strap or knob button, we will send you a new one.