What is your return/exchange policy?
How can I return my order?
Going for it? Ship the returns to:
O My Bag – Returns
4751 VK Oud Gastel
Can I return my purchase in store?
Purchases can be returned for a gift voucher or a refund. The refund will not be done in store, but will be processed at our headquarters. You will receive the purchase amount back on your bank account within 2 to 5 business days.
How can i exchange my order?
What if i didn't purchase my item directly from O My Bag?
My newly arrived O My Bag has a scratch or spot on it, what should I do?
Some customers may prefer something more polished or sealed, and can return or exchange their O My Bag according to their individual preferences. Want to see and feel our products in real-life? Come and visit one of our stores, we’re happy to help you out.
Tip: We love the Collonil Leather Lotion to moisturize your bag and to swipe away scratches and stains. You can buy the product in our webshop or in our physical store. But if you just drop by our store, we’d be happy to give your bag or smaller item a little free treatment as well.
The color of the product is different from what it looks like on your website.
Note: Due to the natural process, the color of your bag will change over time naturally. Contact firstname.lastname@example.org if you have any further questions and we will do our best to advise you.
I received a damaged/ incorrect item, what to do?
I see a defect on my O My Bag, what should I do?
If you need a new strap or knob button, we will send you a new one.