All orders are processed in our warehouse within one business day. Due to COVID-19 there may be a shipping delay. We will do our best to deliver your order within the expected timeframe and we appreciate your patience during this time. If you have any further questions, please contact email@example.com
How fast are orders processed and how long does shipping take?
THE NETHERLANDS, BELGIUM AND GERMANY
Orders placed before 10:00 PM (from Monday until Friday) are shipped the same day with DHL or PostNL. Orders placed after these times will be shipped the next business day.
We use PostNL, DHL and DPD for shipments within the EU. Orders placed before 10:00 PM (from Monday until Friday) are shipped the same day. Orders placed after these times will be shipped the next business day.
We use UPS and PostNL for shipments outside the EU and ensure delivery as fast as possible. Orders placed with UPS before 3 PM and PostNL before 10 PM (from Monday until Friday) are shipped the same day. Orders placed after these times will be shipped the next business day.
Your package typically arrives within 2-4 business days depending on where you are in the world. Deliveries to Asia and Australia, can take up to 1 week. We promise it is worth the wait though!)
If you have any further questions, please contact firstname.lastname@example.org.
How much does shipping cost?
We offer free worldwide shipping on orders over €300.
For orders under €300
EU countries: €15 (€5 for Belgium, Germany and The Netherlands)
All other countries: €40
How do I know my order is processed?
Still nothing? Don’t hesitate to contact our customer service team at email@example.com
How do I know my order has been shipped?
Where is my order?
Can I change/cancel my order?
Please or send us an email at firstname.lastname@example.org. If our warehouse already packed your shipment, we, unfortunately, can’t change or cancel your order any more. After receiving the order you can return the order again by following the return process.
How can I pay on your website?
– We accept all Dutch debit cards via iDeal payments.
– We accept Mastercard and Visa Credit Cards.
– We accept Apple Pay Banking.
– We accept Sofort Banking.
– We also offer Klarna for customers in the Netherlands, Germany, Austria and Finland.
– You can pay using PayPal, either with your own established account or with a credit card (no need to register!).
Can I use a coupon or a gift certificate with my order?
You can apply only one coupon code per sale. If you have two different gift certificates, please send us an email at email@example.com. We’ll be happy to combine them into one.
Are my payment details safe when paying online on your website?
Will I be charged for customs and import?
My order has not arrived yet, what should I do?
If you notice while tracking that your package is stuck somewhere, the easiest way is to contact the carrier directly. If you’re lost please don’t hesitate to contact us at firstname.lastname@example.org, we will track your package together with our warehouse. This investigation can take up to 5 days. Don’t despair, we’re definitely going to find the package’s whereabouts and have it shipped to you as soon as possible.
Note: in case you authorise a shipping company to leave your parcel in a specific place (or ‘safe place’) you will be responsible for any possible loss or damage of the package.
What is a pre-order and how does it work?
When will my pre-order ship?
When will I be charged for my pre-order?
What happens if I order in-stock and pre-order items together?
What happens if I order multiple pre-order items?
What if I want to return a pre-ordered item?
My pre-order is taking longer than the estimated arrival date, what should I do?