We’re in this together

Optimism is rooted in the core of our brand, as is teamwork, and the drive for positive change. We want to thank you for your continued support during this strange time, and hope you too are staying safe and healthy.

An update from O My Bag on COVID-19

Our Amsterdam store is currently closed due to COVID-19. Our store representatives are still available to take your order by phone on 020 772 4464 between 12:00 – 16:00 (make an appointment to have a facetime call!) You can also contact our customer support via Instagram, WhatsApp or Email at customerservice@omybag.nl.
Stay tuned via our IG account for the latest news.

As always, our online store is open. 

We are doing our best to deliver your online orders within the expected timeframes, however there may be a delay with postal services. 

Thank you for your ongoing support during this time. We promise to keep sharing our story and make a positive difference in the world, one bag at a time. 

Love, The O My Bag Team. 

Store Hours

Amsterdam

Monday – Saturday: 10 – 18hr

Sunday: 12 – 17hr

The Hague 

Monday: Closed

Tuesday – Saturday: 10 – 18hr

Sunday: 12 – 17hr

Online

Open – Business as usual. 

Shipping

Can I still order online?

We will continue to offer regular worldwide shipping via PostNL, DPD and UPS. With the exception of some post codes in Spain: 10900, 10374 and 24763.

Can I pick my package up from a drop-off point?

Depending on the country, you will be able to select drop-off points in the checkout. 

How long will it take for my package to arrive? 

We are doing our best to deliver within the expected timeframes, however there may be a delay due to COVID-19. For additional assistance please contact customerservice@omybag.nl

Return Policy

How long does it take for my return to be processed? 

Once your purchase has been returned to our warehouse your return will be processed within 14 days. Due to shipping delays this process may take slightly longer than usual. 

Can I still return my order for free? 

We are able to provide free returns for The Netherlands, Belgium, Germany and Luxembourg only. 

If you have any further questions regarding our returns policy, please contact customerservice@omybag.nl